July sees improving passenger experience at Heathrow following cap on departing numbers

July sees improving passenger experience at Heathrow following cap on departing numbers​

• We have seen the largest rise in passenger numbers of any European airport in the last year. Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.
• The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.
• Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.
• Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less.
• Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.

Heathrow CEO John Holland-Kaye said: “Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.”

	Traffic Summary
	July 2022
	Terminal Passengers (000s)	Jul 2022	% Change	Jan to Jul 2022	% Change	Aug 2021 to Jul 2022	% Change
	Market
	UK	265	58.4	1,873	194.7	3,006	176.9
	EU	2,223	247.3	11,368	507.6	16,755	268.3
	Non-EU Europe	414	233.1	2,465	469.1	3,569	258.7
	Africa	242	203.9	1,541	250.4	2,142	182.3
	North America	1,755	656.5	7,964	1030.4	10,597	802.3
	Latin America	155	327.3	950	956.5	1,272	555.1
	Middle East	708	428.0	3,663	550.7	5,400	341.8
	Asia / Pacific	550	465.5	2,561	311.5	3,677	208.6
	Total	6,312	317.8	32,384	504.3	46,418	315.6
	Air Transport Movements	Jul 2022	% Change	Jan to Jul 2022	% Change	Aug 2021 to Jul 2022	% Change
	Market
	UK	2,026	16.2	15,551	111.9	25,427	107.5
	EU	15,217	120.0	90,637	283.8	139,581	158.0
	Non-EU Europe	2,751	141.5	18,764	280.7	28,268	169.7
	Africa	1,042	58.4	7,763	89.9	11,561	64.3
	North America	7,484	196.9	40,163	146.2	58,625	115.7
	Latin America	637	113.0	4,333	306.1	6,423	193.6
	Middle East	2,370	72.7	14,037	70.0	22,822	57.1
	Asia / Pacific	2,492	44.1	15,203	26.6	26,162	22.7
	Total	34,019	107.7	206,451	166.0	318,869	113.9
	Cargo (Metric Tonnes)	Jul 2022	% Change	Jan to Jul 2022	% Change	Aug 2021 to Jul 2022	% Change
	Market
	UK	35	81.6	92	-26.6	187	16.6
	EU	8,057	-21.9	62,210	-12.6	112,250	2.8
	Non-EU Europe	3,024	-39.0	22,723	-41.5	51,462	-19.7
	Africa	5,864	5.9	49,919	8.1	81,351	2.7
	North America	43,175	8.4	315,396	19.4	532,917	26.6
	Latin America	3,845	70.0	23,387	115.6	36,031	33.5
	Middle East	20,744	11.1	132,107	2.5	231,777	5.3
	Asia / Pacific	25,299	-25.0	192,497	-12.5	374,906	2.9
	Total	110,044	-4.6	798,331	2.3	1,420,881	10.6