I was on the early morning KLM flight from LBA on Friday.
We sat on the aircraft for about an hour in freezing conditions whilst re-fuelling and de-icing took place. The Captain apologised and told us the APU was out of action and there was nothing he could do. Surprisingly he said the company did not seem interested to fix it and it had been down for two days.I asked as to why re-fuelling did not take place the night before. I was told it used to be that way when there were full loads. To save costs of course the new crew fuel according to the load which could have been less than 30.
I imagine in sub zero temperatures the viscosity of the fuel is very high and this slows down the pump speed in order to maintain the normal safe re-fuelling pressure so less litres per minute and it is very slow compared to re-fuelling on a Summers day.
When the fuel load was complete, the Captain told us the he just needed the confirmation slip but, he said the re-fuelling guy amazingly had wandered off and they were trying to find him.
Apart from the cold cabin on this occasion, the flight will be delayed every morning and passengers will become more disgruntled with KLM.
When we landed in Amsterdam, the Captain apologised and hoped we had enjoyed the flight despite the poor service in Leeds.
With our low loads, I wonder just what KLM can expect from DSA.